// CADUCEUS ENGINE
// OMNICHANNEL ENGAGEMENT
Human conversations at industrial scale.
Omnira unifies WhatsApp, Telegram, Instagram, Facebook Messenger, web chat, email, SMS and voice calls in one platform with native AI agents and a visual workflow engine. Its Caduceus engine orchestrates channels, conversations, human escalation and contact sequences under a single unified logic.
The arm that executes contact. Human conversations at industrial scale.
// ONE CROSS-CHANNEL THREAD
Your customer shouldn't tell their problem three times.
WhatsApp, email, voice and web chat in the same conversation. If they started on Instagram and continued by mail, Omnira knows it's the same thread. Memory persists across channels, agents know who's on the other side.
// WHAT IT SOLVES
Three pains it addresses.
Bots that seem written by someone who hates the customer
People are tired of rigid decision-tree chatbots that don't understand context and force them to type 'human' three times. Omnira uses agents built on Claude Sonnet 4.6 that hold natural conversations and escalate to humans when needed.
Fragmented channels that lose context
A customer writes via Instagram on Monday, calls on Tuesday, emails on Wednesday. None of them knows what the others discussed. Omnira unifies all channels under one thread per contact with cross-channel threading.
Expensive foreign solutions disconnected from LATAM
Respond.io, Intercom and Zendesk are expensive for LATAM mid-market, don't natively integrate with MercadoPago or local systems, and provide support in another timezone. Omnira is built for LATAM with accessible pricing and native local integrations.
// CORE FUNCTIONS
What it does concretely.
Unified omnichannel inbox
A single inbox with WhatsApp, Telegram, Instagram, Facebook, web chat, email, SMS and voice, with cross-channel threading per contact.
Selectable dual WhatsApp
Supports both Meta's official API and Evolution API based on Baileys. The client chooses based on their risk profile.
Real AI agents
Multiple agents configurable per workspace, built on Claude Sonnet 4.6 and Opus 4.7, with their own knowledge bases.
Visual workflow engine
Orchestrates multichannel sequences with voice-agent calls, messages, waits, conditions and handoffs.
Inbound and outbound audio
Inbound audio transcription with Whisper and outbound voice generation to maintain the conversational register.
AI voice with outbound calling
Voice agents that call, hold conversations, qualify, schedule and hand off to humans when appropriate.
// WHO IT IS FOR
Target audience.
- ›Companies with high daily inbound message volume (e-commerce, clinics, hotels)
- ›Companies running multichannel commercial campaigns (real estate, dealerships, gyms)
- ›Companies that need 24x7 service without expanding the human team
- ›Specific verticals with complex flows: clinics with appointments, hotels with channel managers, e-commerce with cart recovery
// FAQ
Frequently asked questions about Omnira
What makes Omnira different from a traditional chatbot? +
Omnira uses agents built on Claude Sonnet 4.6 and Opus 4.7, not rigid decision trees. They hold natural conversations, understand context, handle ambiguity and escalate to humans without forcing the customer to fight the system.
Does it work standalone or does it need the rest of Ágora? +
It works perfectly standalone as a customer engagement platform. When connected to Sibila it receives qualified prospects with their dossier. When connected to Polaris it executes Customer Success actions. It doesn't depend on anything to get started.
What happens with my customers' sensitive data? +
Data stays within the client's infrastructure. Omnira operates with the client's keys for commercial model APIs, and sensitive data is masked before leaving towards external components.