Understand what already exists
We review the current process, software, data, people, exceptions and failure modes before proposing replacement.
// SOLUTIONS
AI solutions and custom software for business.
We integrate artificial intelligence, automation and custom software into real operations: customer service, sales and CRM, internal processes, documents and data. Each page explains what we build and how it is decided; every project is scoped to the organization, its systems and its constraints.
No closed catalogue. OrvixLabs can design a new system, modernize software that already works, connect systems that operate in isolation or add intelligence to a process without forcing the organization into a predefined product.
// HOW WE APPROACH A PROJECT// 01 // 02 // 03 // 04
The operation comes first. The architecture comes after.
Preserve what works
A CRM, ERP, SCADA, telephony stack or vertical system can remain the source of truth while new intelligence is added around it.
Separate authority from automation
We define what may run automatically, what requires confirmation and what must remain a recommendation.
Design for the next generation
The system is instrumented so evidence can later justify a successor candidate without rewriting production in place.
// EXAMPLES
Explore industries →Examples of systems and patterns for different operational contexts.
The cards below are examples, not a boundary of capability. A project may combine these patterns or require an architecture that is not represented here.
AI for business
Assessment, integration and AI agents connected to the systems and data the company already uses, with human control over what gets automated.
SOLUTION
AI consulting and AI readiness assessment
An assessment of processes, systems and data to decide where AI is worth using, where simple automation is enough and where neither is needed. It ends in a concrete, prioritized and measurable plan.
SOLUTION
Digital transformation services for SMBs
An orderly path from paper, spreadsheets and scattered messages to digital processes, connected systems and measurable automation, with AI only where it actually adds value.
SOLUTION
AI integration and implementation services
We connect AI models to the systems, documents and processes a company already uses, so they answer with real information, carry out authorized tasks and keep a record of what they do.
SOLUTION
AI agent development for business
We build AI agents that serve customers, query systems and carry out concrete tasks inside the operation, with defined permissions, handoff to people and a record of every action.
SOLUTION
AI for small business
AI and automation designed for small and mid-sized companies: start with the problem that consumes the most time, with a bounded system, clear running costs and no need for an in-house technical team.
SOLUTION
Private AI and private LLMs for business
Artificial intelligence that runs on company servers or a private cloud, or that uses external models only after sensitive data has been removed. For operations where information cannot leave without control.
SOLUTION
Connected modular AI ecosystem
A modular architecture in which service, sales, orders, retention, research and other capabilities can operate independently while sharing identity, memory and events under explicit permissions.
Customer service, WhatsApp and voice
Answers on WhatsApp, web, email and phone using the business’s real information, with handoff to people and a record of every conversation.
SOLUTION
AI customer service across every channel
AI customer service on WhatsApp, web chat, email and phone with one history per customer: it answers with real information, hands off to people when needed and logs every conversation in the CRM.
SOLUTION
WhatsApp AI chatbot for business
An AI assistant that runs the company’s WhatsApp with real information: it answers questions, takes orders, books appointments and passes to a person whatever it should not resolve on its own.
SOLUTION
WhatsApp Business API integration
Integration with the official WhatsApp API so several people can work one number, conversations connect to the CRM, approved template notifications go out and an AI WhatsApp chatbot hands off to people.
SOLUTION
AI chatbot for business websites
An AI chatbot for your website and other channels that answers with the company’s real information, captures lead details and hands off to a person when needed.
SOLUTION
AI virtual assistant for business
An AI program that serves customers or supports the internal team: it searches documents, drafts replies, books appointments and updates the CRM, with clear permissions and a record of what it does.
SOLUTION
AI voice agents for customer service and sales calls
AI voice agents that answer and make calls: they check the CRM or calendar during the conversation, carry out authorized actions and transfer to a person with full context.
SOLUTION
AI receptionist for business
A voice assistant that answers the company’s phone when nobody can: it answers questions, books appointments, takes messages and transfers the call to the right person with the reason already identified.
Sales and CRM
AI CRM, CRM for WhatsApp, custom CRM, prospecting and customer follow-up, without losing the data that already exists.
SOLUTION
AI CRM: add AI to the CRM you already use
We add AI, WhatsApp, voice and automation to the CRM the company already uses: summaries, follow-up, replies with context and automatic tasks, without replacing the CRM or losing its data.
SOLUTION
CRM for WhatsApp Business
A CRM where every WhatsApp conversation is linked to a customer, a sales stage and a next step. With several salespeople on one number, AI that summarizes and suggests replies, and follow-up that does not depend on anyone’s memory.
SOLUTION
Custom CRM development
We build CRMs around the company’s actual sales process: its stages, rules, channels and integrations, with AI where it adds value and with the data always in the company’s hands.
SOLUTION
AI lead generation and B2B prospecting
We find companies that fit what you sell, research each account, validate contacts and personalize the first message, with sequences connected to the CRM and clear contact rules.
SOLUTION
AI customer retention and after-sales
Post-sale follow-up, reactivation and risk signals connected to customer history with explainable prioritization and CRM-coordinated actions.
SOLUTION
AI for marketing and sales intelligence
CRM, research, content, SEO/GEO, advertising, messaging, voice and analytics connected through shared memory and context instead of operating as isolated tools.
Process automation
Repetitive tasks, documents, orders, inventory and bookings that today depend on copying, pasting and checking by hand.
SOLUTION
Workflow automation and AI process automation
We automate the tasks that today depend on copying, pasting, checking and notifying by hand: across systems, documents, email and WhatsApp. With AI only where interpretation is needed, and with human approval where there is risk.
SOLUTION
Intelligent document processing
Automatic reading of invoices, receipts, purchase orders, contracts and forms: AI extracts the data, validates it against company systems and enters it where it belongs, with human review for uncertain cases.
SOLUTION
Order management system for distributors
Orders arriving via WhatsApp, web, phone or sales reps become one structured order, connected to real inventory, price lists and billing, with exceptions in plain sight.
SOLUTION
Inventory management system
An inventory management system that shows what is in each warehouse or branch, records goods in and out, warns before you run out and syncs with Mercado Libre, Tiendanube, your own web store and invoicing.
SOLUTION
Online appointment scheduling system
An appointment and booking system where customers book on their own through the website or WhatsApp, get reminders and can reschedule, while the team sees one organized calendar by professional, location and resource.
Custom software, integrations and data
New systems, integration between platforms, modernization of existing software and dashboards for data-driven decisions.
SOLUTION
Custom software development
Business systems, internal platforms and web applications designed around how the company operates, with integrations, AI where it adds value, full documentation and the code and data in the client’s hands.
SOLUTION
Custom ERP development for small business
A management system that brings together sales, purchasing, inventory, invoicing, collections and reports. We help decide between an off-the-shelf ERP, custom development or integrating what already works.
SOLUTION
API and systems integration services
We connect CRM, ERP, online store, payment providers, billing, WhatsApp and in-house software so data flows from one system to another on its own, without double entry or intermediate spreadsheets.
SOLUTION
Mercado Libre, Mercado Pago and Tiendanube integration
We connect Mercado Libre, Mercado Pago, Tiendanube and your own store with the company’s internal system to sync stock, prices, orders, payments and invoicing, and answer buyer questions with AI.
SOLUTION
Legacy system modernization
We update old systems that still run the operation: we connect them, add features and AI, and replace parts where needed, without stopping the business or losing years of data.
SOLUTION
Business intelligence dashboards
Dashboards that show the business’s real indicators with up-to-date data from every system, clear definitions and alerts, plus AI to ask questions and spot changes nobody was watching.
Search and AI visibility
Content that search engines and AI assistants can understand, cite and recommend.
AI by industry
How these capabilities apply to operations with their own rules, data and risks.
SOLUTION
AI for real estate agencies and real estate CRM
Service, voice, follow-up, qualification and automation connected to the real-estate CRM, portals, scheduling and existing operation without replacing the commercial source of truth.
SOLUTION
AI for law firms
AI for law firms: client intake, search across files and documents with source citations, timelines, drafts and deadline tracking, with confidentiality and lawyers always in charge.
SOLUTION
AI for accounting firms
Deadlines, regulatory changes, client files, inquiries and alerts connected to the firm’s real portfolio, with traceability and professional approval for sensitive actions.
SOLUTION
AI for insurance agencies: CRM, renewals and claims
A system for insurance agencies, agents and brokers that organizes the book of business, flags renewals, follows claims and serves clients on WhatsApp, with AI that helps read documents and summarize cases.
SOLUTION
AI for clinics and medical practices
Service, scheduling, administrative documentation and follow-up for clinics and healthcare centers with explicit boundaries between operational automation and clinical authority.
SOLUTION
AI for dental practices
Service, scheduling, voice, WhatsApp and follow-up for dental clinics, integrated with existing software and separated from diagnostic and treatment decisions.
SOLUTION
AI for logistics companies
AI agents that answer shipment status questions, CRM for transport companies and freight brokers, documents entered without typing and custom logistics software connected to the TMS, with human approval where cost or risk is involved.
SOLUTION
AI for ports, terminals and maritime agencies
Coordination of port calls, trucks, slots, documents, services, events and incidents over existing systems, with explicit dependencies, traceability and degraded operation.
SOLUTION
AI for agriculture and agribusiness
Private systems for grain elevators, sector organizations and agro-industry: memory, alerts, positions, official sources, editorial automation, telemetry and supervised decisions.
SOLUTION
AI for manufacturing: plants, machinery and energy
Motors, vibration, temperature, electrical consumption, idle time, lighting, HVAC and maintenance combined in an operational layer that detects degradation and optimizes without replacing industrial control.
SOLUTION
AI for mining and remote operations
An operational layer over sensors, energy, mobile and fixed assets, pumping, ventilation and maintenance to detect degradation and coordinate response without replacing existing critical controls.
SOLUTION
AI for Oil & Gas and industrial operations
Read-only layer over SCADA, historians and telemetry to discover correlations, challenge alternative causes and verify hypotheses before recommending an action to the operator.
SOLUTION
AI virtual experiences for retail
Visual and immersive experiences for apparel, accessories, footwear, beauty and fragrance, integrated into the brand site and measured against conversion, usage and privacy.
// NOT IN THE LIST?
That is not a limitation. It is where engineering starts.
Describe the operation, the constraint or the system you want to improve. We will determine whether the right answer is a new system, an integration layer, a specialized agent, a physical-world architecture or no AI at all.
Discuss the operation