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EleSeg — Vendor-independent omnichannel architecture
Architecture and design case. Scope, deliverables, and decisions. No performance claims.
Context
Industrial services company needed a controlled communications infrastructure without SaaS lock-in, suitable for sensitive operational environments.
Project objective
Design a private, vendor-independent omnichannel architecture centralizing messaging and voice while preserving full control over infrastructure and data.
Scope
- Vendor-independent omnichannel architecture
- Conceptual integration of messaging and voice channels
- Private PBX design integrated into the system
- Operational flows and responsibilities definition
- Security and control guidelines
Deliverables
- Vendor-independent architecture diagram
- Technical system blueprint
- Operational flows definition
- Documentation for controlled deployment
Role
Architectural design, conceptual integration, and technical documentation.
Decisions that matter
- The structural constraint is identified and made explicit
- External dependence is reduced by design
- Control returns to the system of record